Product Return and Refund Policy

Hey, Floer!

We know that sometimes, even the best adventures hit a snag. If your new backpack or suitcase isn’t quite the right fit for your journey, don’t fret! Our easy flowing return adventure is here to make sure you find exactly what you’re looking for with minimal hassle and maximum excitement.

Here’s how our return adventure works:

1. Ready for a New Quest? If you’ve decided your gear isn’t quite the right match for your travels, you’ve got 30 days from the date of delivery to start your return journey. Just make sure the gear is in its original, unadventured condition (think pristine, not like it’s been through a jungle!).

2. Simple Steps to Return:

   • Step 1: Pack it up in its original packaging. If you’ve misplaced it, no worries - just make sure it’s snug and safe for its return trip.
   • Step 2: Reach out to our FLOE Concierge at hey@floewrld.com to get your Return Authorized. 
   • Step 3: Sit back and relax while your returned product makes it back to us safe and sound. 

3. Swapping for a New Adventure: If you’re eyeing a different backpack or suitcase, we can help you swap it out! Just let us know what you have in mind, and we’ll arrange for an exchange. It’s like a treasure hunt but with luggage!

4. Refunds Galore: Once we receive your returned gear and confirm it’s in tip-top shape, we’ll process your refund. Please allow a little time for your refund to appear, as it travels through the financial jungle. 

5. Return Exclusions: Our return policy doesn’t cover items that have been used, damaged, or are past the 30-day window. But if something unusual happens, give us a shout - we’re always here to help.

6. Our Promise: Your satisfaction is our top priority. If your gear isn’t meeting your expectations, we’ll do everything we can to make it right. After all, every adventurer deserves the perfect companion for their journeys!

So, pack up your gear and let’s make this return adventure as smooth and fun as possible. Here’s to finding the perfect gear for all your future quests!

Important Note 1: Returned Product Verification

To ensure a fair and transparent returns process, all returned products are recorded on video while being unboxed and inspected by our team.

Returned products must be received in their original, unused condition, along with all original packaging, tags, accessories, and components. We reserve the right to reject a return or refund request if the product shows signs of use, damage, alteration, or if the original product or any part of it has not been returned to us.

Important Note 2: Reverse Pickup Availability

While we may be able to deliver orders to your location, reverse pickup services may not be available for every pincode.

If reverse pickup is unavailable at your location, you can still return the product and remain eligible for a full refund, subject to our return policy. In such cases, you will need to arrange for the product to be shipped back to us.

We will reimburse reasonable return courier charges upon receipt and verification of the returned product and the relevant courier receipt.

Please note that once the inspection is complete, your refund will be processed to the original payment method within 48 hours.

Return Address: Fur Jaden Lifestyle Pvt Ltd, 6th Floor, Office No 644, Laxmi Plaza Building, Laxmi Industrial Estate, Andheri West, Mumbai - 400053. 

Customer Grievance Officer: Farheen: +91 8652310691

Customer Care Email: hey@floewrld.com

Important Note: Customized Products Are Not Eligible For Returns/ Exchanges.